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Each sign video needs an internet connection the first time it plays. After that it is saved on your phone, so it plays again even when you are offline.

1. Check that you are connected to WiFi or mobile data.
2. If you use mobile data, make sure it is allowed for SignBuddy in Settings, Mobile Data (or Cellular).
3. Close SignBuddy fully and open it again.
4. Still not working? Email us and tell us which sign or lesson is stuck.

SignBuddy only uses the camera when you choose to film yourself. If you tapped Don't Allow earlier, you can turn it back on:

1. Open the Settings app on your iPhone.
2. Scroll down and tap SignBuddy.
3. Turn on Camera.

SignBuddy records video only, with no audio, so it never asks for the microphone. Your clips stay on your phone and are never uploaded.

Practice reminders arrive at 7 pm. To check they are on:

1. In SignBuddy, open Profile, then Settings, and turn on Practice reminders.
2. In the iPhone Settings app, tap Notifications, then SignBuddy, and turn on Allow Notifications.
3. Check that a Focus mode, such as Do Not Disturb, is not hiding them.

In SignBuddy, open Profile, then Settings, then tap Reset progress. Your path, stars and streak go back to zero. Your favorites and filmed clips stay.

This cannot be undone, because your progress is stored only on your phone.

In SignBuddy, open Profile, then Settings, then tap Delete filmed clips. This removes all the clips you filmed from your phone. It cannot be undone.

Deleting the app also deletes your clips, along with everything else it saved on your phone.

SignBuddy has no accounts, so your progress is saved only on the phone where you used it and is not synced to other devices. Your subscription is linked to your Apple ID, so you can restore it on your new phone (see Restore purchases).

Subscriptions are managed by Apple. To cancel:

1. Open the Settings app on your iPhone.
2. Tap your name at the top (your Apple ID).
3. Tap Subscriptions, then SignBuddy.
4. Tap Cancel Subscription.

You can also get there from SignBuddy: open Profile, then Settings, then Manage subscription.

Cancel at least 24 hours before your trial or current period ends to avoid being charged for the next one. Deleting the app does not cancel your subscription. After you cancel, you keep access until the end of the period you paid for.

If you reinstalled SignBuddy or moved to a new iPhone, open the subscription screen in the app and tap Restore at the bottom. Make sure you are signed in with the same Apple ID you used to subscribe.

The yearly plan starts with a free 3 day trial, then costs S$69.98 per year. There is also a weekly plan at S$9.98 per week. Prices may vary by region, and the App Store always shows the exact price for your country before you confirm. Payments are handled by Apple.

Because Apple handles all payments, refunds are requested from Apple. Go to reportaproblem.apple.com, sign in with your Apple ID and choose the purchase. Apple decides refunds under its own policies.

No. There are no accounts and no sign in. Everything you do is saved on your phone.

American Sign Language (ASL). Other sign languages, such as British Sign Language, are different languages.

Yes. You can play signs at 0.5x or 0.25x speed to see every detail. There is also a mirror view that flips the video, which many left handed learners find easier to follow.

Yes. Your progress and clips stay on your phone. There are no ads inside the app and we never sell data. We measure which of our own ads bring new learners, and your advertising identifier is shared only if you allow tracking when iOS asks. If the app crashes, a crash report that is not linked to your name helps us fix the bug. Read the full Privacy Policy.

Not right now. SignBuddy is an iOS app made for iPhone.